This is either the laziest or the dumbest person on the planet

Okay this is a truly majestic level of either laziness or stupidity. An end-user opens a ticket saying that he is unable to download from our web site. We have a tool that allows us to impersonate users so I logged in as him, thinking that perhaps he had not registered his product. That wasn’t the case. The way our downloads page works is this: you select what software you are interested in and then the page refreshes with links for the operating system you are using. So if you are on Windows you would click that, if you are using Linux or Solaris you would click those. Pretty simple, right? Not for this guy. He sees the page below and doesn’t even bother clicking the Windows link, he opens a ticket because he believes he cannot download the software.

What kind of thinking process would someone have to have, someone who works in information technology (we do not sell commercial software, if you are using our stuff you are in IT) to not even think to click the Windows link and see if he can download the software from there. Like I said, he’s either the laziest or the dumbest person on the planet.